Can I cancel my website?
Your website can be cancelled at any time during the subscription period. However, in line with our refund policy we do not provide refunds for the pre-paid portions of your subscription. If you wish to cancel for any reason you must notify us at least 7 days prior to the month’s end (next payment due).
How will I know when my website is ready?
We will contact you by telephone and email before your website goes online so that you can access your website and ensure that your firm details are correct and up to date.
How do I redirect visitors from my old website to my new one?
You can leave a message on your old website with a link to the new website. Alternatively, you may transfer your original domain name to us, which will enable us to automatically redirect users.
How can I find out if my website is listed on search engines?
To learn if your website is listed, go to the search engine (eg Google) and search for your web address. If you are listed, your website will be returned in the results. Our content collection processes areto our graphics team at designed to optimise your search engine rank.
What happens if my firm details change during the subscription period?
If your contact details or list of services needs to be updated, we will change your information for no additional cost. If further editing is required, you may be charged a small fee.
Can I move my website?
Unfortunately, you cannot transfer your website to another host because websites are integrated with applications that are specific to us.
Please note that is also against our Terms and Conditions to copy our code elsewhere anyway. However, you’re welcome to take your own content as this belongs to you. The only exception are the images from our image library (this includes images in any pre-designed templates). They may not be posted elsewhere as it breaks the Terms and Conditions agreed to.
I cancelled my website. Can it be reactivated?
Yes, but we will require the payment of a reactivation fee of $275.00.
